We are looking for a talent in the area of cleaning and aesthetics of the establishment. In this key position where we take great care of our guests and all the details, you will work with all the departments of the hotel. You will be in charge of the cleanliness of the entire establishment, its impeccable presentation, the floral decoration, the good management of the department’s expenses and of course you will lead and develop the team of chambermaids.
It is important that you have experience with team management, stock management and budgeting, as well as a passion for customer service and a love of detail.
Reporting to: General Management.
Processes involved: Restaurant, Reception, Spa, Maintenance, Cleaning, Quality, Decoration.
Functions: All functions will be carried out in accordance with the procedures established for each department.
Propose objectives and plans for the department that are feasible and can be integrated into the general plans of the establishment.
Define and organise the team of people in their department, as well as the material means to carry out the work.
Manage and coordinate their team, involving them in the objectives and motivating them to be responsive and to develop their professionalism.
Organise, implement and control the quality policy defined in the cleaning department.
To be responsible for ensuring the impeccability of the rooms and common areas.
Supervise the cleaning and repair of rooms and bathrooms as defined.
Responsible for the correct provisioning of the department (order and stock management).
Supervise and ensure that the team takes care of and keeps clean and organised both the spaces in their work area (storerooms) and the tools used for the development of their activity (cleaning trolleys, etc.).
Proactively inform Reception in different cases:
○ If it is detected that something is not working.
○ If something is missing in the room.
○ If the customer has forgotten something and it is time to check out.
Organise and supervise the stock of amenities, linen, materials, utensils, equipment, products and furniture necessary for the provision of the service in optimum conditions, taking into account the rules established to obtain the maximum economic benefit from the available resources.
To draw up inventories at the established intervals.
Monitoring your budget and managing the main indicators for your area.
Participate in the selection of the staff of your department, and be mainly responsible for the training and onboarding of new staff in your team.
Inform and communicate to the rest of the team of incidents or details of interest that influence the optimal functioning of the department through the predefined communication channel.
department through the communication channel predefined for this purpose.
Proactively transmit possible complaints and suggestions to the Management.
Attending the meetings established and/or convened on an ordinary or extraordinary basis.
Prepare statistics and reports of your area to the hotel management and other departments.
Training required for the post:
Intermediate vocational training.
Verifiable experience as a Housekeeping supervisor or manager in similar hotel establishments.
Spanish Level C1 (Superior command).
Other languages will be valued.
Computer skills at a user level; Office package, experience with hotel systems.
Generic skills required for the position:
TEAMWORKING (senior level): Encourages and motivates others, publicly recognises the merits of team members who have worked well. Gives feedback in an assertive, respectful and confident manner, with the aim of helping the team to improve. Analyses the needs and provides the team with what they need to do their work well.
PROACTIVITY / INITIATIVE (Higher Level): Superior: Anticipates in the short term. Anticipates by detecting opportunities and/or imminent problems and acts accordingly in a period of less than 1 month.
QUALITY IN SERVICE (Higher Level): Follows up on the work of others to ensure that procedures have been followed. Keeps detailed records of own and team activities.
RESPECT AT WORK (Superior Level): Behaves in a respectful manner towards means and people beyond their direct scope of action, with such a level of consideration shown that they set an example to others.
GREEN (Higher Level): Proposes specific projects to improve the impact on the environment that he/she offers to lead in a transversal and global way in order to position the company as a more “Green” entity.
Specific competences of the position:
Attention to detail.
Organisation and planning.