Your stay with us
Check in can be made between 14:30h and 20:00h. Please let us know your arrival time in advance as we do not have a reception.
In case you want to arrive later, we will leave the keys in a safe. The instructions and code will be sent to you one day before arrival by sms.
Check out must be done at 11:30h at the latest.
Late check out is possible at an additional cost, subject to availability and prior arrangement.
The WiFi code to be able to connect to the internet is: tarifaresiden.
Yes, dogs are welcome. They have an additional cost of 15€/night.
– Dogs must be kept on a lead in the communal areas.
– Dogs are not allowed to be left alone in the flat at any time and are not allowed in the pool area.
– The owner of the dog is responsible for any damage in the flat or in the building.
– We charge a deposit of 200€ on arrival. This deposit is refunded on departure.
We recommend that you store your sports equipment in the flat. We do not have a storage room.
Do not leave your equipment on the terraces. Equipment is not insured in case of theft.
Yes, you can rent an electric bike or a normal bike from our partner ARIA https://ariarentalstarifa.com.
Please contact us if you would like to rent a bike.
At the Residence Apartments we have a laundry with washing machines, dryers, ironing board and iron that can be used free of charge. We do not have an ironing service.
Yes, we can offer you a transfer service from the airport to Tarifa.
This service is contracted through private companies; it is necessary to book in advance, especially in high season.
We provide you with a link where you can book your transfer:
From Malaga airport: https://www.malagatransfer.co.uk/
From Seville airport: https://www.shuttledirect.com/en/airport/svq.html
For the return journey to Malaga/Seville airport, you can book with these companies or request a taxi reservation. It is important to request the service at least 48/72 hours in advance.
Yes, we have 2 electric vehicle chargers. Please book in advance on our customer service number +34 669653228 or write us an email firstname.lastname@example.org
If you wish to purchase a voucher please contact us on our customer service number +34 669653228 or send us an email email@example.com
My booking, conditions and cancellation
Type of reservations:
From the hotel we offer two types of reservations with different cancellation clauses. At the time of booking, you will be able to see the clause at any time.
Our flexible standard rate allows the client to cancel free of charge with the defined advance notice according to the season:
High season: 7 days in advance.
Medium season: 3 days in advance.
Low season: 24 hours in advance.
Late cancellations or no-shows are subject to a cancellation fee. The cancellation charges within the periods indicated above are as follows
-Stays of one to three days: 100% of the first night.
-Stays of four days or more: 100% of the first two nights.
Non-refundable rate: the hotel will request payment of 100% of the stay at the time of booking. This payment is non-refundable in case of cancellation.
“No show” will be charged 100% of the total amount of the reservation up to a maximum of 3 nights (the first three nights) of the stay.
The Residence reserves the right to cancel bookings for reasons of “force majeure”, for failure of the client to show up at the established time and for failure of the client to pay the amount of the booking in accordance with the established conditions.
In circumstances in which The Residence is unable to maintain the reservations or offer the services offered, a full refund of the amount paid will be made or an alternative accommodation in an establishment of a similar category will be offered.
The hotel has the right to terminate the accommodation contract for non-compliance with the rules, without refund.
During the accommodation period, the client can cancel the stay and leave earlier than planned, taking into account that there are cancellation clauses. If the booking has been made with a travel agency, you should contact them and ask about penalty nights. Each travel agency has different regulations.
If the reservation is made directly with us, the hotel will charge 100% of one night penalty (as long as you are leaving the room before 12.00hrs) plus the nights enjoyed and will return the rest of the amount, paying in the same way you paid.
Non-refundable reservations are non-refundable, the penalty is 100%.
In the event of a refund, the hotel will make the refund by the same means of payment (credit card, transfer/cash…) and always subtracting the management fees, bank commissions and transfer or credit card costs.
The Residence has the right to immediately terminate the accommodation contract, both for stays from tour operators, online points and direct bookings made with us, if the client has repeatedly breached one or more rules and this has been communicated to us.
Minors under 18 years of age must always be accompanied by at least 1 responsible adult. The residence reserves the right to accept bookings from groups of minors accompanied by responsible adults.
All persons staying at the establishment must be registered with their identity document. In the absence of this document, the hotel will refuse entry to undocumented guests.
Whoever damages the building or the inventory is liable to the law within the framework of the current regulations.
Theft and intentional damage will be charged at the actual cost of the material/damage and will be duly reported.
The costs of replacing damages, loss of keys, as well as bills for outstanding extra charges not paid upon departure, will be charged to the credit card or cash deposit as a guarantee. If no security deposit has been paid, the hotel will be prepared to take legal action against you in accordance with the law. The hotel has 24 hours to process the corresponding charge and to process the invoice.
The apartments reserves the right to charge individuals and groups a cash deposit per booking, which will be refunded on the day of departure when the rooms have been checked and the keys have been returned.
The apartment accepts no liability for bodily injury to guests in the event that the guest has acted recklessly. If the physical damage is between several persons, the relevant authorities will deal with the matter.
The Residencia assumes no legal responsibility for luggage left in the rooms or forgotten in common areas (bicycles, surfboards, kiteboards, etc.). The hotel is also not responsible for cars parked on the hotel property, nor for the loss of money or electronic items.
Guests must respect both daytime and night-time opening hours (especially night-time opening hours) with regard to acoustics. It only takes one complaint from a guest for the hotel staff to request that no more noise is made, both in the common areas and in the rooms.
For our safety and yours, it is forbidden to receive people in your flat who are not registered at reception.
It is forbidden to hold parties in the flats.
The Tarifa Residence defines harassment as “repeated inappropriate behaviour, whether direct or indirect, whether verbal, physical or otherwise, carried out by one or more persons against another person or persons, in the workplace and/or in the performance of their work.” Such behaviour violates the company’s Code of Ethics, which clearly states that all employees are to be treated with dignity and respect. Indirect or direct threats of violence, incidents of actual violence and suspicious persons or activities should be reported as soon as possible to a supervisor or management. When reporting a threat or incident of violence, the employee should be as specific and detailed as possible.
Guests must respect the furnishings of the flats. In case of damage or extreme dirtiness in the common areas as well as in the flats, charges will be levied. In addition to the furniture, we also include televisions, TV controls, mirrors, hairdryers, towels, etc.
Smoking is strictly forbidden in the common areas as well as in the flats. In case of non-compliance with this rule, we reserve the right to penalise the client with a fine of 250€/apartment.
Any disturbance caused by the client in the common areas or in the flats is considered a serious offence. As well as disrespecting the staff, shouting, threats, physical and psychological abuse of staff or other customers. In this case, the police will be called and the client will be directly expelled from the flats.
Clients have the right to complaint forms and to consult the flat regulations at all times. They will always be at their disposal.
In the event of termination of the accommodation contract;
The Residence has the right to terminate the accommodation contract for non-compliance with the regulations, without refund or compensation in accommodation for other dates for the days not enjoyed.
Clients who have been expelled from the flats do not have the right to book on future occasions.
Cancellation by the client of their booking or stay
Depending on the agency or tour operator with whom the client has booked, there are different cancellation clauses.
We work with two forms of cancellation:
1-The client has the right to cancel the booking. Each reservation contains the cancellation clauses, details of payment and deposit, etc…
2-At the time of booking the hotel can request a payment or advance payment of your stay. However, if you cancel within the period stipulated in the reservation, the hotel will issue a voucher for the same amount which can be redeemed within the period indicated on the voucher.
Cancellation of accommodation:
The customer during their stay may cancel their accommodation and leave earlier than planned. If the booking has been made through a tour operator or online point of sale external to the hotel, there is no refund of the money, you should consult with the travel agency the relevant cancellation clauses. In the event that the booking has been processed directly with the hotel, the hotel will proceed to manage the payment of the amount, taking into account that the departure must be made before 12 noon and that we charge 100% of one night’s cancellation.
The hotel can process cancellations on the pages of Booking, Expedia and our website www.laresidenciatarifa.com in the event that the client wishes to modify the days of accommodation, applying the cancellation and modification conditions.
The hotel is not responsible for problems caused by transfers, bus services, trains, etc.
Pets are allowed, as long as you have previously made a reservation for pets. Not all rooms in the hotel are pet friendly. Dogs are not allowed in the restaurant or bar under any circumstances. Dog owners are responsible for the behaviour of their dogs and must bring all the necessary documentation with them at all times. If the animal causes damage or material damage, the owner must take responsibility for it. The owner of the dog is responsible at all times for any physical harm caused to any of the hotel staff or other guests. Excluding the hotel from any complaint.
Guests are forbidden to use any type of explosive or inflammable element in the rooms.
Terms of payment
The invoices for accommodation and meals detailed in the reservation must be paid 100% at check in or at check out.
Invoices can be paid in cash or by credit card. You can also pay by bank transfer at least 5 days before your arrival.
Nominative cheques are not accepted.
If a refund is processed by the hotel, it will be made in the same way. If the client paid by credit card, a credit note will be issued in the same way. Any credit card payment will be accompanied by the corresponding invoice.
All extras that will be issued during your stay must be paid at the time of check out. In the event that the client leaves without paying, the extras will be charged to the credit card left at the time of check in as a deposit. If there is no money available or if there is no deposit, the hotel will sue the client in accordance with current legislation.
If the reservation requires a deposit, this payment must be made by bank transfer.
Our 16 flats are located in a historic building, restored in 2012 and modernised in 2016 and 2018. Within the walls of Tarifa’s old town, most of the flats enjoy direct views of the Strait of Gibraltar.
Our flats have a comfortable sofa bed measuring 120cm wide, suitable for one adult or two small children.
Yes, all flats have a hairdryer.
All our common areas are accessible, and the building has a lift that reaches the building. It is necessary to request this type of room in your reservation.
Our flats are committed to sustainable development, which is why they are equipped with toiletries. All toiletries are environmentally friendly.
Swimming pool opening hours are from 10:00 to 20:00, during the summer season we have extended the opening hours until 22:00.
Bringing in food and drink from outside is not allowed, nor is the use of glass. Our pool bar offers a menu of snacks and cocktails to drink in the pool area.